Sewing Riding Apparel    |    Sizing/Yardage Information    |    Ordering Information    |    International Orders
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ORDERING INFORMATION

IF YOU NEED YOUR ORDER IN A HURRY, DO NOT, REPEAT, DO NOT order online or mail it in! The only way we can guarantee any delivery date is if you CALL and make special arrangements. Our shipping department is sometimes closed down so that our staff can attend shows, so it's a good idea to order ahead of time if possible!

  1. For orders within the USA, we accept checks (your order doesn't ship until your check clears), money orders, Visa, Mastercard, Discover Card, and PayPal. No cash please. For orders sent outside the USA we require payment by credit card or PayPal.  Unfortunately, we will return orders from outside the USA sent with checks or money orders.  Address to mail an order:

    SuitAbility
    PO Box 3244
    Chico, CA 95927-3244

  2. The best way for you to send us your order is to use this web site to place a secure online order. Howerver, if you prefer, you can call toll-free 800-207-0256 or 406-255-7630 (from outside US), 24 hours a day, seven days a week, to order by phone with your credit card. Have you customer number (if you have one) ready. Please, no collect calls. You can fax your order to (530) 899-7128. For orders from outside the U.S., call 406-255-7630.
  3. For orders sent within the U.S., we have a flat shipping fee of $3.50. Most orders are sent by mail. For orders sent to California addresses, Governor Schwartzenegger requires that we collect 8.25% sales tax.
  4. For orders sent to Canada, add an extra $1.00 for a total shipping charge of $4.50. Payment by credit card or PayPal ONLY.  NO CHECKS or MONEY ORDERS.   We will return any orders received with checks or money orders.  Orders to Canada are sent airmail. Customer is responsible for all duties and taxes.
  5. For orders sent to other foreign countries, you must pay by credit card or PayPal.  NO CHECKS or MONEY ORDERS.  Please see International Order Information for shipping charges.  Customer is responsible for all duties and taxes.
  6. We try to ship all orders within 2-3 working days (unless you paid with a personal check- see #1 above), but sometimes during busy periods it can take longer. Allow 5-10 business days AFTER we receive your order, though we make NO guarantees. Our shipping department is closed on weekends and holidays.
  7. INFORMATION ON THIS WEB SITE IS SUBJECT TO CHANGE WITHOUT NOTICE!
  8. We do not guarantee and are not responsible for finished items.
    
SuitAbility Return and Replacement Policies     
 
We allow returns and exchanges only if the pattern is in like-new condition, at our sole discretion.  If we judge that the pattern is not in like-new condition, we will not issue a refund nor send an exchange and we will not send your pattern back. 
 
Exchanges require you to pay an additional S/H fee of $3.50.  No exchanges for patterns sent outside the USA.  If you send a check for the S/H fee and we judge that the pattern to be exchanged is not in like-new condition, we will tear up the check.
 
We DO NOT replace lost or destroyed pattern pieces, instructions, or envelopes.  They are not available for purchase.  We receive patterns as complete units from the manufacturer so we don't have separate components available.